Requisition ID
cmmgc7nh
Date posted
3/7/2026
Team
Customer Experience
Join Us
Analyze customer experience data, generate insights, and maintain dashboards supporting evidence-based CX improvements across Equity Group.
Key Responsibilities: - Collect and analyze customer feedback data from multiple channels - Build and maintain CX dashboards and reports - Identify trends, patterns, and areas for improvement - Present insights to stakeholders with actionable recommendations - Support Voice of Customer (VOC) programs - Collaborate with business units to implement CX improvements - Track and report on CX metrics and KPIs - Conduct customer journey mapping and analysis
What you'll do
Required Qualifications: - Bachelor's degree in Statistics, Economics, Business, or IT - 3+ years of experience in analytics or CX roles - Strong proficiency in data analysis tools (Excel, SQL, Python/R) - Experience with BI tools (Power BI, Tableau) - Knowledge of CX metrics (NPS, CSAT, CES) - Excellent data visualization and storytelling skills - Strong communication and presentation abilities - Understanding of statistical analysis methods
Preferred: - Experience with CX platforms (Medallia, Qualtrics) - Banking or financial services experience - Knowledge of customer segmentation techniques
What's in it for you
- Competitive salary - Medical insurance - Pension scheme - Annual bonus - Learning opportunities - Career progression paths
Ready to make your next move?
Apply now, share the role with someone strong, or save it as the opportunity to return to when you're ready.